Shipping & Returns


  • $12.00 flat rate shipping within the continental United States on orders under $200.

  • FREE shipping on all orders over $200 (within the continental United States.)

  • Orders will take 1-3 business days to be processed. 

  • Orders placed on Saturday and Sunday will not be processed until Monday.

  • We are not responsible for; delays with UPS or USPS or packages/products that are lost or damaged in the mail.



  • Returns must be postmarked within 7 days from the day you received your items. 

  • Merchandise must be unwashed and unworn with tags attached.

  • Shoes must be unworn and free of any scuffs or marks.

  • Zanna reserves the right to refuse a refund if merchandise is not in original condition or outside of the 7 day return window.

  • Please allow 1-3 business days for return processing.

  • Shipping fees are not returned. Customer is responsible for all return shipping costs.

  • Refunds for product will be issued to the original payment method.

  • Any purchase made with a Reward Certificate is a FINAL SALE.


Please mail all returns to:
187 N. Pleasant Street, Amherst, MA 01002